Shipping policy

Shipping Policy

At Casablancan, we believe in making your experience as seamless and stress-free as possible, from the moment you place your order to the moment it arrives at your door.

That’s why we take full responsibility for all shipping costs and customs fees, no matter where you are in the world. You won’t have to worry about unexpected charges or paperwork. We cover it — because your focus should be on enjoying your watch, not managing logistics.

Order Processing

Once your order is placed, we begin processing within a few business days. Orders are typically processed within 1–5 business days, depending on order volume, product availability, and holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeline:

All orders will be shipped within 15 days of purchase. If we anticipate any delay, we will notify you promptly via email.

Shipping & Delivery

Shipping is always free, and we aim to deliver your order as quickly as possible. Once your order ships, you’ll receive a confirmation email with tracking information.

Estimated delivery times:

• North America: 7–15 business days

• Europe: 5–10 business days

• Rest of World: 10–15 business days

Delivery times may vary depending on your location and carrier circumstances. Please note that some carriers may have delays in updating their tracking systems.

Customs & Import Fees

We cover all customs duties, taxes, and import fees. You won't pay anything extra upon delivery — no surprises, no added stress. It's all part of our commitment to providing a premium experience from start to finish.

Shipping Security

Every order is securely packaged with care. While we are not responsible for lost, stolen, or damaged packages after they leave our facility, we are always here to support you. If you experience a delivery issue, please contact us immediately — we’ll do our best to help resolve the situation with the shipping provider.

Need Help?

By placing an order with Casablancan, you agree to the terms of this Shipping Policy. For any questions, concerns, or updates about your order, please contact our customer support team at:

📧 contact@casablancan.com
📞 +1 (605) 824-7034

We’re always happy to help.